Terms and Conditions
- Terms and Conditions
Communications from Imperial Jadeite
By signing up with Imperial Jadeite and Jewellery Limited, you agree to receive certain email and other communications in connection with the platform and/or service. Communications relating to your account will only be sent for important purposes, such as password recovery.
- Terms of Sales
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability of the product and confirmation of the order price. Dispatch times may vary according to availability of product and delivery times are subject to any delays resulting from postal or courier delays, which we will not be responsible.
- How to shop and place an order online
A few simple steps to shop at the Website:a. Login with your membership details
b. Look for your favorite products
c. Click “Add to Cart” or “Preorder Now”
to add the item to your shopping cart
d. Click “My Cart” when you finish shopping.
e. Enter your delivery details and select payment method
f. Confirm the order and the transaction is completed
- Delivery of Products
5.1 Delivery Time:
After your order is accepted and payment is confirmed, we will dispatch the products to your assigned address within 7 to 10 working days for in-stock products or within 30 working days for pre-order or out-of-stock products. Should there be any delay (e.g. delay in production), we will notify you in advance. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. Delivery time may be affected by seasonal holidays. Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
5.2 Order Tracking:
You can login as member, click "shopping bag" (on the top of the right corner), you can track the order status. You can also email or whatsapp us at any time for checking.
5.3 Shipment outside Hong Kong:
We can ship outside of Hong Kong, including China, Macau, Asia, America, Europe, Australia etc, the delivery fee will be quoted to you separately. We offer free shipment for delivery in Hong Kong. We have the right to change the delivery fee from time to time.
5.4 You can also choose to pick up at our shop in Hong Kong. No delivery fee will be incurred.
- Member Account Registration
6.1 Once you have registered as member of Imperial Jadeite CLUB and order over HK$1,000 in a single purchase, you will become our basic member and can enjoy 5% off permanently. When your accumulated purchase reaches HK$30,000, you will become our VIP member and enjoy 10% off your purchase with 12 months validity. If your accumulated purchase reaches HK$80,000, you will become our VVIP member and enjoy 15% off your purchase with 12 months validity. Even if you do not register as a member, you can still shop at our website with the original product price.
6.2 Creating Imperial Jadeite member, you can click "humanoid" (on the top of the right corner), click "Create account", enter your personal information, click "Create", your Imperial Jadeite member is completed.
6.3 If you forget your password, please click “Forgot your password?” on the login page, and enter your registered email address for confirmation. You would receive a verification email and could reset the password.
6.4 If you would like to change any of your member information, e.g. email, name, phone no., password etc, you could login your account, go to “humanoid” (on the top of the right corner) > “View addresses”>“Add a new address”>“Edit” , change your information and click “Save Changes”.
- Pricing and Availability
While we try and ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors may occur. We therefore reserve the right to correct any errors or omissions and to change information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors, including, without limitation, inaccuracies or out-of-date information regarding pricing, product descriptions, shipping, payment terms, or return policies. If we discover an error in your order, and order need to be cancelled, you will receive a full refund.
- Prohibited Uses
This Website and the Contents are the copyright of Imperial Jadeite & Jewellery Limited. You may store, print and display the content supplied solely for your own personal use. With that exception, their reproduction, transfer, distribution or storage, in whole or in part, is prohibited unless prior written permission has been obtained. You must not use this Website or the Contents for any illegal purpose or in any manner inconsistent with these terms and conditions of use.
- Third Party Links
As a registered user of this Website, you may establish an account. Please do not reveal your account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your account and for all activities that occur on or through your account, and you agree to immediately notify us of any security breach of your account. We shall not be responsible for any losses arising out of the unauthorized use of your account.
- Your Obligations
11.1 You are solely responsible for your own internet connection/telecommunication charges incurred for accessing and connecting to the Platform.
11.2 You may access and view the Platform and may save an electronic copy or print out a copy of the materials from the Platform, solely for your own personal and non-commercial use. All copies that you make must be in the form as presented on the Platform and must include all applicable copyright and other notices on the Platform. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text or for any commercial use.
11.3 You must comply at all times with any instructions for use of the Platform and/or Service which we make from time to time.
11.4 You must keep your username and/or login password secure and:a. not permit any other person to use your username
and/or login password, including not disclosing or
providing it to any other person; and
b. immediately notify us if you become aware of any
unauthorised use or disclosure of your username and/or
11.5 You hereby agree to indemnify and hold us, our affiliates, and each of our and their respective directors, shareholders, employees, agents, contractors, suppliers, vendors and representatives harmless against all losses, damages, claims, liabilities, expenses or costs that arise from or in connection with:a. your access and/or use of the Platform and/or Service;
b. your breach of any of these Terms or any applicable law or regulation;
c. your breach of any rights of any third party;
d. any other party's access and/or use of the Platform and/or Service using
your username and/or login password; and/or
e. any other party's breach of any of these Terms where such party was able
to access and/or use the Platform and/or Service using your username
and/or login password.
11.6 Any rights relating to the use of the Platform and/or Service not expressly granted herein are reserved and no license or right is granted to you by implication, estoppel or otherwise.
- Intellectual Property
12.1 We are the owner (or the licensee, where applicable) of all proprietary and intellectual property rights on the Platform (including all information, data, texts, graphics, visual interfaces, artworks, photographs, logos, icons, sound recordings, videos, look and feel, software programmes, computer code, downloadable files, software applications, interactive features, tools, services) or other information or content made available on or through the Platform.
12.2 We grant you, subject to these Terms, a non-exclusive, non-transferable, non-assignable, personal, limited license to access and use the Platform and/or Service for your own personal and non-commercial use. This license is revocable at any time without notice to you or liability to us. All rights not expressly granted to you are reserved by us.
12.3 All other trademarks, trade names, service marks, product names and logos contained herein that are not owned by, licensed to or controlled by us are used in an editorial fashion only, and to the benefit of respective owners, with no intention of trademark infringement.
13.1 While we endeavour to ensure that the information and materials on the Platform and/or Service are correct, no representation, warranty or guarantee, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. The information and materials on the Platform and/or the quality of the Service are provided to you for information purposes only and on an “as is” and “as available” basis without representations, warranties or guarantees of any kind either express or implied.
13.2 Whilst we endeavour to make the Platform available 24 hours a day, we shall not be liable if for any reason the Platform is unavailable for any time or for any period. We make no representation, warranty or guarantee that your access to the Platform will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.
13.3 To the extent permitted by law, we and our licensors hereby disclaim all warranties, express or implied, statutory or otherwise, in respect of the Platform and/or Service and we and our licensors have no liability or responsibility to you or any other person (even if we have been advised as to the possibility) for any direct, indirect, economic, exemplary, incidental or consequential loss (including loss of profit and loss of data), damage, claim, liability, expense or cost, whether in contract, tort (including negligence, injuries or other health or medical problems), equity, breach of statutory duty or otherwise, arising out of or in connection with:a. the Platform and/or Service being unavailable
(in whole or in part), interrupted or performing slowly;
b. any error in, or omission from, any information made
available through the Platform and/or Service;
c. any other party's access and/or use of the Platform
and/or Service using your username and/or login
d. any exposure to malicious software including but not
limited to, viruses, computer worms, Trojan horses,
spyware or other harmful forms of interference which
may damage your computer system, mobile device,
software, data or other property or expose you to fraud
when you access or use the Platform and/or Service. To
avoid doubt, you are responsible for ensuring the
process by which you access and use the Platform
and/or Service protects you from the abovementioned;
e. any site linked from the Platform and/or Service. Any link
on the Platform and/or Service to other sites does not
imply any endorsement, approval or recommendation
of, or responsibility for, those sites or their content,
operations, products or operator.
13.4 We make no representation, warranty or guarantee:
a. that the Platform and/or Service is appropriate or
available for use in all countries or that the content
satisfies the laws of all countries. You are responsible for
ensuring that your access to and use of the Platform
and/or Service is not illegal or prohibited, and for your
own compliance with applicable local laws;
b. that the Platform and/or Service will be compatible with
all hardware, software and operating system which you
c. about the accuracy, reliability, suitability, completeness
or timeliness of the Platform and/or Service or any
information related thereto.
14.1 If a dispute arises between you and Imperial Jadeite and Jewellery Limited, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, each party at this moment agrees that they will resolve any claim or controversy at law or in equity that arises out of these Terms or the Platform and/or Service in agreement with this section or as the parties otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we firmly encourage you to contact us directly first to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
15.1 If we need to contact you, we may do so by email or by posting a notice on our Facebook page. Notice will be deemed given 24 hours after email is sent or notice is posted on our Facebook Page. You agree that this satisfies all legal requirements in relation to written communications.
15.2 These Terms, and any dispute relating to these Terms or the Platform and/or Service, shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region without regard to the choice or conflicts of law principles of any jurisdiction. Each party submits to the exclusive jurisdiction of the Courts of Hong Kong Special Administrative Region in relation to any disputes or claims arising out of or in connection with these Terms or the Platform and/or Service.
15.3 If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid under any enactment or rule of law or by any court in any jurisdiction, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will remain in full force and effect and continue to be binding and enforceable on you.
15.4 These Terms set out everything agreed by the parties relating to your use of the Platform and/or Service and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. You have not relied on any representation, warranty, guarantee or agreement relating to the Platform and/or Service that is not expressly set out in these Terms, and no such representation, warranty, guarantee or agreement has any effect from the date you agreed to these Terms.